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Frequently Asked Questions

 

What can Alcohol Inks be sealed with?

Alcohol Inks must be sealed with a water based sealer. We recommend Ranger’s Gloss Multi-Medium.

Are Alcohol Inks food safe?

Alcohol Inks are not tested for food safety and we do not recommended using them with objects that come into direct contact with food and beverages.

What is the difference between Dylusions Ink Sprays and Color Wash?

Dylusions Ink Sprays work best on paper. Color Wash is made with a textile dye intended for fabric, but it can be used on many sufaces including paper, ribbon, and canvas.

How do I store my Distress Markers?

Distress Markers should be stored horizontally on their sides. If you purchased the entire set in a canister, the hexagonal lid will assist you in keeping your Distress Markers on their side while not rolling around your craft room.

I just tried to use my Distress Markers and one side is all dried up.

Distress Markers contain a continuous ink barrel, which feeds ink to both nibs. Sometimes when Distress Markers are stored vertically for extended periods of time, the majority of the ink ends up at the end that is facing down. The good news is, you can lay your Distress Markers on their side, horizontally, for 24 hours and they should be as good as new! For more information on storage and Distress Marker techniques, check out this video.

Can I use your Melting Pot/Heat Tool in my country? Can a converter be used?

Both the Ranger Melting Pot and the Heat Tool were designed to work in countries where Ranger is UL certified. Using a converter may result in electrical damage, therefore we do not recommend using a converter.

  • Melting Pot and Heat Tools with the US plug can be used in the US and Canada.
  • Melting Pots and Heat Tools with the UK plug can be used in the UK.
  • Melting Pots and Heat Tools with EU plug can be used in certain countries in Europe – please check with your local distributor.

What is the difference between Adirondack Paint Dabber and Tim Holtz Paints?

At first glance, Distress Paints and Adirondack Dabbers may look like very similar products, but each has its own signature features that make it different from the other. Take a look at the chart below to see some of the similarities and differences.

  Distress Paints Adirondack
More Fluid Check  
Reacts With Water Check  
Creates Texture on Surface   Check
Surface Remains Smooth Check  
Opaque Coverage on Multi-Surface Check Check
Semi-opaque Coverage When Mixed With Water Check  
Permanent When Dry Check Check

I would like to sell work I made using Ranger’s images. Is this ok?

Stamp and stencil designs are original artwork created and copyrighted by Ranger Industries that can be used for personal, non-commercial use. We do, however, have an Angel Policy. To read all of the guidelines for the creation of art/craft pieces available for sale, please click here.

Is there anything I can do to clear out my clogged ink sprayers?

Sprayers can occasionally become clogged. We have found it helpful to soak the sprayers in warm water and then spray them out every so often. This usually resolves the issue.

Can I thin out acrylic paint in my Adirondack® dabbers?

When you notice the contents thickening, you can add small amounts of water and mix thoroughly until the consistency is restored.

My Glossy Accents, Stickles, or Liquid Pearls is not flowing from the tip. What can I do?

If this is happening to you, we recommend making sure the tip is clear when finished using the product. The best way to do this is with a small paper clip or a thin piece of wire, but DO NOT use a pin as you could pierce a hole in the bottle or split the needle tip. Because of its circumference, a paper clip will clear out the tip from top to bottom without expanding the opening. Once the tip has been cleared out, hold the bottle in an upright position and lightly tap it on a hard surface while squeezing to allow air only remaining in the tip. As long as the tip is clear after each use, clogging should not occur.

How should I store my Distress Ink Pads?

The molded plastic case is designed to create the proper fit needed for the ink formulation. While storing the pads flat with the bottom side up will neither help nor hurt, we usually store pads on their sides or flat with the right side up.

What can I do to remove Distress/Adirondack/Archival Ink from my hands or skin?

Ranger Inks are non-toxic, but they are, however, made with dyes that can stain. Start by washing with plain soap and water. You may also want to use shampoo or a mild detergent, then scrub gently with a washcloth, loofa or Craft Scrubbie.

I have another question that’s not listed here.

That’s ok, we’re here to help. Simply send us an email at customerservice@rangerink.com, drop us a line with this form, or give us a call at 1 (800) 244-2211. We’re in the office Monday through Friday 8:30am to 5:00pm Eastern time.