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Have A Question? Check Out Our FAQs.

Alcohol Inks

What can Alcohol Inks be sealed with?

It must be sealed with a water-based sealer and we recommend Ranger's Gloss Multi Medium. When working on tile surfaces, we recommend sealing Alcohol Ink with Ice Resin.

Are Alcohol Inks food safe?

Alcohol Inks are not tested for food safety and we do not recommend using them with objects that come into direct contact with food and beverages.

Sprays

What is the difference between Distress Spray Stains and Dylusions Ink Sprays?

Distress Spray Stain and Dylusions Ink Spray are different formulations, each with their own reactive properties. Dylusions Ink Spray is designed to ghost and lighten while Distress Spray Stain is designed to wick and mottle when wet. Both products are acid free, non-toxic water based dye inks.

Is there anything I can do to clear out clogged ink sprayers?

Sprayers can occasionally become clogged. We have found it helpful to soak the sprayers in warm water and then spray them out every so often. This usually resolves the issue.

Markers & Paints

How do I store my Distress Markers?

Distress Markers should be stored horizontally on their sides. Distress Markers contain a continuous ink barrel, which feeds ink to both nibs. Sometimes when Distress Markers are stored vertically for extended periods of time, the majority of the ink ends up at the end that is facing down. The good news is, you can lay your Distress Markers on their side, horizontally, for 24 hours and they should be as good as new!

What is the Difference between Ranger Acrylic Paint Dabber and Tim Holtz Paints?

At first glance, Distress Paints and Ranger Acrylic Paint Dabbers may look like very similar products, but each has its own signature features that make it different from the other. Take a look at the chart below to see some of the similarities and differences.
Distress Paint Ranger Paint Dabber
More Fluid X
Reacts With Water X
Creates Texture on Surface X
Surface Remains Smooth X
Opaque Coverage on Multi-Surface X X
Semi-opaque Coverage When Mixed With Water X
Permanent When Dry X X


Can I thin out acrylic paint in my Ranger Acrylic Paint Dabbers?

When you notice the contents thickening, you can add small amounts of water and mix thoroughly until the consistency is restored.

Paint Pens

Do I need to prime my paint pens?

The Dylusions Paint Pens only need to be primed if there is no paint in the small chamber above the tip. Once a pen becomes over-primed, do not prime it again. Clean-up the tip with a baby wipe, and while holding the pen upright, depress the tip on the surface, hold it there for at least 30 seconds, or until you can see paint coming from the tip when it is moved on the surface.* This should allow you to write with the pen.

Always use the pens in an upright position and not at an angle. The pens have a much smaller tip than other types of paint pens, so the paint needs to be flowing in the direction of the tip. Once the pen is tilted, even slightly, this may result in skipping. This is especially important when using the white paint pen, as the pigment makes the paint slightly thicker. It is also helpful to use the cap when letting the pen sit, even for a minute.

There may be a slight “skin” of paint on the tip the next time you go to use it. As long as there is paint in the small chamber above the tip, there is no need to prime the pen. Simply moisten the tip with a baby wipe (or the tip of your finger and follow the suggestion above*).

Finally, when you have finished using a pen, clean-up the tip with a baby wipe, tightly secure the cap and store it horizontally.

Ink Pads

How should I store my Distress/Oxide Ink Pads?

The molded plastic case is designed to create the proper fit needed for the ink formulation. Store your ink pads flat, bottom down or on the side.

Maintenance

My Glossy Accents, Stickles, or Liquid Pearls is not flowing from the tip. What can I do?

If this is happening to you, we recommend making sure the tip is clear when finished using the product. The best way to do this is with a small paper clip or a thin piece of wire, but DO NOT use a pin as you could pierce a hole in the bottle or split the needle tip. Because of its circumference, a paper clip will clear out the tip from top to bottom without expanding the opening. Once the tip has been cleared out, hold the bottle in an upright position and lightly tap it on a hard surface while squeezing to allow air only remaining in the tip. As long as the tip is clear after each use, clogging should not occur. If you choose to keep a straight pin in the tip to prevents clogs, make sure it is stainless steel to avoid rust from discoloring the product.

Removal from hands or skin

What can I do to remove Distress/Ranger/Archival Ink from my hands or skin?

Ranger Inks are non-toxic, but they are, however, made with dyes that can stain. Start by washing with plain soap and water. You may also want to use shampoo or a mild detergent, then scrub gently with a washcloth, loofa or a craft scrubbie.

Tools & Accessories

Can I use your Melting Pot/Heat Tool in my country? Can a converter be used?

Both the Ranger Melting Pot and the Heat Tool were designed to work in countries where Ranger is UL certified. Using a converter may result in electrical damage, therefore we do not recommend using a converter.

  • Melting Pot and Heat Tools with the US plug can be used in the US and Canada.
  • Melting Pots and Heat Tools with the UK plug can be used in the UK.
  • Melting Pots and Heat Tools with EU plug can be used in certain countries in Europe – please check with your local distributor.

Shipping Policy

Most orders received by 2pm EST Monday to Friday are processed and ship same day we receive them, orders received after 2pm will go out next business day. Orders are shipped from New Jersey via UPS Ground, so please expect normal ground transit times, with California being the longest at 5 business days.

FREE Shipping for Orders over $50. Orders under are $5 Flat Rate. (US customers only)

Return Policy

At Ranger Industries we stand behind the arts and crafts products we sell and our customer’s satisfaction is very important to us. We accept returns on all unused and unopened products purchased from us within 45 days for a full refund. To receive a full refund of the purchase price back to your original payment method, excluding the original shipping, please follow these steps below:

1. Please email retailstore@rangerink.com to receive a Return Authorization number (RA #) and the address to ship your returned product.

2. Make sure that the RA # is clearly visible on the outside of the returned box.

3. Please also include your packing slip with your returned items.

Ranger products are not currently eligible for exchange. If you wish to return a product for another, please return the item you no longer want and place a new order for the new item.

Payment

All payments are processed securely via PayPal. You do not need a PayPal account in order to complete payment. Visa, MasterCard, AMEX & Discover are all accepted via PayPal. All transactions are secure and encrypted. Credit card information is never stored.

International Shipping (for retail orders only)

We are happy to announce we have a new international e-commerce partner, UPS I-Parcel. This platform provides a safe, efficient technology solution that tailors online shopping experiences for international customers.

Select the appropriate country from the flag at the top of the site. All duties and taxes are calculated at checkout. There are no additional costs that will be due upon receipt of your order.

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